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March 2024

  Product Highlights 

What’s New in Connected Care

We’ve made some exciting changes in Connected Care - our digital health services platform. Health Connected (previously known as My Good Health) is now prominently featured on Connected Care’s landing page, offering members access to a suite of innovative tools designed to enhance their health management.

Health Connected key features: 

• Interactive health assessment tool for a comprehensive health snapshot
• Identification of health risks
• Personalized recommendations for members based on those health risks
• Ability to link wearables (Fitbit, Apple Watch, etc.) to program
• Solo adventures and challenges
• Library of health information tools and resources.

How to access: members have free access at medaviebc.ca/connectedcare

To come in late March: We’ll be adding an “Additional Services” tile linking to a new partner platform which includes home and personal insurance products. Stay tuned!

Upcoming Change to Our Chronic Disease Management Benefit

We’re happy to share an upcoming change to our "Managing Chronic Disease" benefit, which will soon be known as "Health Coaching and Chronic Disease Management." This change is not just in name but reflects an expansion of the services provided by our networks, extending beyond the management of chronic conditions. These programs provide symptom management and action plans aimed at addressing modifiable risk factors such as smoking cessation, behaviour modification, and weight loss. Furthermore, we’ll be introducing menopause coaching, which will offer support to members as they manage symptoms and navigate the natural transitions of midlife.

  Notices

Transition to New Claims System for Extended Health and Dental Claims

We are pleased to share that as part of our commitment to continually enhancing our services, we will be transitioning from our current technology for Extended Health and Dental Claims to a new claims processing system. This system has been effectively managing claims for other lines of business since 2016, handling over 1 billion dollars and 10 million claims last year. Please note this system upgrade does not include drug claims adjudication. 

• How are we transitioning?
  In this exciting transition, our top priority is to maintain seamless adjudication for member claims. We are taking a gradual approach to transition to the new platform beginning in the second quarter of 2024, continuing into 2025. 

• What does this mean for you?
  At this time, there is no action required on your part. We will be communicating with all our partners, to provide additional detail and awareness as we progress in the journey. 

This transition is a key step in further enhancing our internal systems integration, reinforcing our position as Canada’s only fully integrated carrier.

Client Experience Survey Launching on March 25

On March 25, plan sponsors will receive a client experience survey from Dave Adams, our Senior Vice President, Insurance Business.

This new survey is part of our Total Experience Program, which was created to help us listen, learn and act on member and client feedback. The program allows us to reflect the Voice of the Customer into our organization and continually improve our service delivery models to support diverse needs. To date, actionable insights from our survey programs have driven enhancements to our systems, technology and processes to improve the overall experience, including:

• We increased the type of transactions that can be submitted electronically for automated processing by 20%
• We simplified and streamlined many of our claims processes, making them more efficient and providing faster turnaround times on claim decisions
• We implemented an intelligent contract lifecycle management platform to enhance communication
• We enhanced our data analysis and reporting, to facilitate faster and more concise insights

    Digital First Updates

eSignature Tool Implementation Update

Following our last communication in December, we're excited to share that we will be introducing DocuSign for all new Benefits for Small Business contracts starting on March 18, with plans to expand to all corporate groups later in the year.

Explore the New Features of Our Refreshed Blue Cross Mobile App

Our Blue Cross Mobile app launched its significant update on February 21! This refresh enhances the member experience with a new look, improved navigation, biometric login options, a Claims Tracker, simplified claim submissions, and more. Designed to streamline your health benefits management, this update aligns with our Member Services Site for a seamless user experience. Ready to explore the new features? Upon opening the Blue Cross Mobile app, members will be prompted to update, and for new users can download it on the App Store or Google Play.

    Events

Watch Our Latest Insights Webinar on Data Analytics

Missed our last Insights webinar? Watch it on-demand at your own convenience:

• Drive your Plans with Data 2024 - want an inside look at what's trending in health benefits based on our 2023 claims data? As an all-benefits-line carrier with our own in-house pharmacy benefit management technology, we have direct access to integrated data insights that are unique to the industry. Learn about the data analytics you need to design and sustain your benefit plans, and read our blog post with key takeaways.

Next webinar is taking place in June – details coming soon!  

Upcoming Group Administrator Support Sessions 

Our monthly support sessions, Managing your Group Benefits - Administrator Training 101, cover group administrator processes and navigation of changes in the group administrator self-serve portal. Sign up for the next one: 

  News from Medavie Blue Cross

Introducing Our New Group Benefits Proposal

We're excited to introduce our updated Group Benefits Proposal for businesses with 100 lives or less. The updates feature a refined focus on articulating our value proposition, a refreshed look and feel, and integrated attachments for enhanced usability and convenience. We're committed to projecting a strong, unified brand presence across all markets, ensuring that our value proposition resonates clearly with our clients and partners.

Next, we will extend these improvements to our mid-size proposals. Stay tuned!

Fraud Prevention Month: How Technology and Vigilance Secure Our Health Benefits

In light of Fraud Prevention Month, we're excited to share an enlightening Ask our Expert Q&A session with Chad White, Medavie's Director of Corporate Security on our Insights Blog. Our discussion delves into the sophisticated measures Medavie Blue Cross employs to shield benefit plans from fraud, featuring cutting-edge technology like Managed Machine Learning and the adoption of AI-based tools to outpace fraudsters. Our insights reveal how every plan sponsor and member can become a frontline defender in the battle against fraud. With fraud's complexity and frequency on the rise, understanding the role of advanced technology and collective vigilance in fraud prevention is paramount.

Medavie Celebrates Triple Honours 

Medavie is humbled in being recognized with two prestigious Best of Atlantic Canada Awards by Atlantic Business Magazine, including being named a Best Place to Work in Atlantic Canada for 2024 and winning the Readers' Choice Award as the Best Health/Medical Insurance Provider for the fourth consecutive year. These accolades highlight our commitment to employee wellbeing, organizational excellence, and innovative health solutions. Additionally, Medavie Blue Cross is recognized on Forbes' Best Employers in Canada 2024 list, highlighting our role as a leader in providing comprehensive benefits and a positive workplace environment.